FAQS

About neran

neran is founded by two girls in 2022. All of production ( including design, tufting, ending, etc.) are entirely handmade.

What is tufting?

Tufting is an artisanal technique for making carpets, trinkets, etc. It is a type of textile manufacturing in which a thread is inserted on a primary base.

Is it possible to order a custom-made carpet?

It is possible to make a personalized order ( including size, shape, patterns, colors, etc.) by contacting us via neran.info@gmail.com .

If it is possible, we will contact you by email, and we will discuss the design of your ideal carpet together.

How long is the production time?

All items are entirely handmade, it takes 2 to 8 weeks to manufacture depending on the models’ patterns and size.

How do I take care of my products?

Be careful, the mats cannot be washed , at the risk of removing the glue that holds the threads together. However, if you happen to get a stain, please clean quickly with a damp cloth and let it dry.

Do you ship all over the world?

At the moment neran ships to the following countries : Australia, Canada, France, Germany, Italy, Japan, Malaysia, Netherlands, Singapore, South Korea, Spain, Thailand, United Kingdom, United States, China, Taiwan, Macau, Hong Kong.